TERMS & CONDITIONS
EFFECTIVE DATE: SEPTEMBER 12, 2026
WELCOME TO MANNERISM. THESE TERMS & CONDITIONS GOVERN YOUR USE OF MANNERISM.'S WEBSITE, PRODUCTS, SERVICES, AND CUSTOM HAT ORDERING PROCESS.
-MANNERISM. IS A CUSTOM HAT BRAND FOCUSED ON INDIVIDUALITY, DISTINGUISHED FASHION, CREATIVITY, SELF- EXPRESSION, AND APPRECIATION AND AWARENESS OF AFRICAN- AMERICAN CULTURE. BY ACCESSING THE WEBSITE, COMMUNICATING WITH MANNERISM., PLACING AN ORDER, PURCHASING A PRODUCT, OR REQUESTING A CUSTOM SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS & CONDITIONS.
CONTACT POLICY:
- IF THE CUSTOMER HAS QUESTIONS REGARDING AN ORDER, CUSTOMIZATION, POLICY, RETURN/ REFUND, OR OTHER MATTER, THEY ARE TO CONTACT:
COMMUNICATION POLICY:
- MANNERISM CUSTOM HEADWEAR VALUES CLEAR AND RESPECTFUL COMMUNICATION.
- CUSTOMERS ARE ENCOURAGED TO MAKE CONTACT THROUGH THE OFFICIAL BUSINESS COMMUNICATION CHANNELS:
- CUSTOMERS SHOULD MONITOR THEIR EMAIL OR PREFERRED COMMUNICATION METHOD FOR DESIGN APPROVALS, ORDER UPDATES, SHIPPING INFORMATION, AND QUESTIONS REQUIRING A RESPONSE.
- IF THE CUSTOMER'S RESPONSE IS REQUIRED TO CONTINUE PRODUCTION, THE PRODUCTION TIMELINE MAY BE DELAYED UNTIL THE REQUESTED INFORMATION OR APPROVAL IS RECEIVED.
PRODUCTION POLICY:
- AFTER THE ORDER HAS BEEN PROCESSED, THE CUSTOMER WILL BE CONTACTED VIA EMAIL AND TEXT MESSAGE THAT PROVIDES THEIR ORDER'S EXACT PROJECTED TIME OF COMPLETION.
- THE PROJECTED TIME OF COMPLETION FOR ALL HATS IS WITHIN 12 BUSINESS DAYS. WITH THE AVERAGE TIME OF COMPLETION BEING 5 BUSINESS DAYS.
RUSH ORDER:
- RUSH ORDERS MAY BE ACCEPTED, NOT GUARANTEED.
- FEES FOR RUSH ORDERS:
SHIPPING POLICY:
- FROM THE TIME THAT THE ORDER IS PLACED, UP UNTIL THE ADDRESS IS VERIFIED BEFORE SHIPMENT, THE CUSTOMER IS ALLOWED TO CHANGE THE ADDRESS IN WHICH THE ORDER WILL BE SHIPPED TO.
- THE CUSTOMER WILL BE CONTACTED UPON SHIPMENT TO VERIFY ADDRESS AND CONTACT INFORMATION.
a). IF THE ORDER IS SHIPPED TO AN INCORRECT ADDRESS, THE CUSTOMER IS LIABLE.
- SHIPPING OPTIONS
a). FOR $14.99, THE CUSTOMER MAY SELECT 3- DAY SHIPPING.
b). FOR $29.99, THE CUSTOMER MAY SELECT OVERNIGHT SHIPPING.
- MANNERISM. CUSTOM HEADWEAR IS NOT RESPONSIBLE FOR CARRIER DELAYS.
SHIPPING INSURANCE POLICY:
- FOR ORDERS UNDER $250, IF THE CUSTOMER HAS NOT PURCHASED INSURANCE FOR THEIR ORDER AND THE PACKAGE IS LOST/ STOLEN DURING SHIPMENT, THE CUSTOMER IS RESPONSIBLE FOR THE REPLACEMENT.
-IF THE ORDER IS OVER $250 (automatic complimentary Shipping Insurance), OR IF THE CUSTOMER HAS PURCHASED INSURANCE FOR THEIR ORDER AND THE PACKAGE IS LOST/ STOLEN DURING SHIPMENT, MANNERISM. CUSTOM HEADWEAR IS RESPONSIBLE FOR THE REPLACEMENT
a). THE CUSTOMER MUST CONTACT THE OWNER IF THEIR ORDER HAS BEEN LOST IN TRANSIT.
- IT IS IMPORTANT FOR EVERY CUSTOMER TO RECEIVE THEIR ORDER THAT FITS THE MNRSM. STANDARD. IF YOUR ITEM(S) ARRIVE DAMAGED, PLEASE CONTACT THE OWNER WITHIN 24 HOURS OF DELIVERY, WITH THE FOLLOWING INFORMATION:
*DO NOT RETURN THE ITEM(S) UNLESS INSTRUCTED TO DO SO.
- IF THE ISSUE(S) IS DETERMINED TO BE THE RESPONSIBILITY OF MNRSM., A REPLACEMENT, REPAIR, REFUND, OR ANY OTHER APPROPRIATE RESOLUTION MAY BE NECESSARY.
LISTED ORDER POLICY:
- ANY HAT THAT IS LISTED UNDER "SHOP MNRSM." IS TO BE SOLD AS A DUPLICATION OR A DUPLICATION WITH ALTERATIONS (CHANGE HAT COLOR, ADD DESIGNS, CHANGE RIBBON/ FEATHER COLORS, ETC.)
PERSONALIZATION ORDER POLICY:
-FOR THE VARIOUS PROCEDURES FOR REQUESTING AND PLACING A PERSONALIZATION ORDER, VISIT, "BOOK "
-EACH PERSONALIZATION ORDER IS CREATED ACCORDING TO THE CUSTOMER'S REQUESTS.
SIZING POLICY:
- THERE IS A SIZE GUIDE PROVIDED UNDER "FAQ's" THAT ALLOWS FOR THE CUSTOMER TO CORRECTLY CHOOSE THEIR SIZE.
DESIGNER'S POLICY:
- THE DESIGNER HAS THE RIGHT TO REFUSE ANY DESIGNS THAT INFRINGE INTELLECTUAL PROPERTY RIGHTS OR CONTAIN PROHIBITED CONTENT. SEE "FAQ's" FOR A DETAILED LIST OF PROHIBITED CONTENT.
- THE CUSTOMER IS RESPONSIBLE FOR CONFIRMING THEY HAVE PERMISSION TO USE LOGOS, NAMES, CHARACTERS, ARTWORK OR OTHER INTELLECTUAL PROPERTY RIGHTS THEY PROVIDE.
PAYMENT POLICY:
- ORDERS ARE CONSIDERED PROCESSED ONCE THEY HAVE BEEN PAID IN FULL AND THE CUSTOMER RECEIVES CONFIRMATION VIA EMAIL.
- IF THE CUSTOMER REQUESTS ALTERATIONS AFTER THE ORDER HAS BEEN PROCESSED OR INITIATED, ADDITIONAL PAYMENT MAY BE REQUIRED.
REFUND/ CANCELLATION POLICY:
- ALL ORDERS ARE NON- REFUNDABLE.
- IF THERE IS DISSATIFAACTION WITH AN ORDER, THE CUSTOMER MAY CONTACT THE OWNER TO REACH AN AGREEMENT.
CONSULTATION POLICY:
- THERE IS A REQUIRED $25.00 DEPOSIT FOR ZOOM CONSULTATIONS, PHONE CONSULTATIONS, MOE'S PICK CONSULTATIONS, AND BULK ORDER CONSULTATIONS.
- THE $25.00 WILL COUNT TOWARDS THE FINAL COST.
- DURING THE ZOOM CONSULTATION, CUSTOMERS ARE REQUIRED TO SHARE THEIR CAMERA
- THE FINAL COST WILL BE PROVIDED TO THE CUSTOMER THAT PARTICIPATES IN A CONSULTATION.
- THE PROJECTED TIME OF COMPLETION WILL BE PROVIDED TO THE CUSTOMER DURING THE CONSULTATION.
- AT THE END OF THE CONSULTATION, THE CUSTOMER HAS THE OPTION TO FINALIZE THEIR ORDER (COMPLETED BY PAYMENT).
- THE CUSTOMER WILL BE GIVEN A 15- MINUTE GRACE PERIOD FOR CONSULTATIONS
*IF THERE IS AN EMERGENCY CIRCUMSTANCE, PLEASE CONTACT THE OWNER FOR A RE- SCHEDULE.
ORDER TMELINE POLICY:
- CUSTOM ORDERS REQUIRE TIME FOR:
- PRODUCTION TIMES MAY VARY DEPENDING ON THE COMPLEXICITY AND QUANTITY OF AN ORDER.
- MNRSM. WILL MAKE REASONABLE EFFORTS TO COMPLETE ORDERS WITHIN THE ESTIMATED TIMEFRAME PROVIDED.
BULK ORDER POLICY:
- BULK ORDERS ARE CONSIDERED TO BE 6 OR MORE OF THE SAME STYLE.
- PAYMENT FOR BULK ORDERS ARE AS FOLLOWS:
*THE AMOUNT MUST BE PAID ON THE SAME DAY, BY ALL QUALIFYING PARTIES.
- BULK ORDER DISCOUNTS ARE DETERMINED BY THE NUMBER OF HATS AND REQUESTED STYLE
- IF THE CUSTOMER CHANGES THE QUANTITY (IF ALLOWED) ? , THERE WILL BE A DIFFERENCE IN PRICE.
*IF THERE IS AN EMERGENCY CIRCUMSTANCE, PLEASE CONTACT THE OWNER.
PRIVACY POLICY:
- MANNERISM. CUSTOM HEADWEAR MAY COLLECT THE FOLLOWING INFORMATION NECESSARY TO PROCESS AND FULFILL CUSTOMER ORDERS:
- CUSTOMER INFORMATION IS USED FOR LEGITIMARE BUSINESS PURPOSES, INCLUDING PROCESSING ORDERS, COMMUNICATING WITH CUSTOMERS, PROVIDING CUSTOMER SERVICE, AND FULFILLING PURCHASES.
- MNRSM. DOES NOT SELL CUSTOMER PERSONAL INFORMATION.
CUSTOMER CONDUCT POLICY:
-MANNERISM. CUSTOM HEADWEAR IS COMMITTED TO PROVIDING A RESPECTFUL EXPERIENCE FOR BOTH CUSTOMERS AND THE PEOPLE BEHIND THE BRAND. THE FOLLOWING WILL NOT BE TOLERATED:
- MNRSM. RESERVES THE RIGHT TO REFUSE OR DISCONTINUE SERVICE WHEN NECESSARY BECAUSE OF INAPPROPRIATE OR ABUSIVE CONDUCT.
MARKETING & PHOTOGRAPHY POLICY:
- MANNERISM. CUSTOM HEADWEAR MAY PHOTOGRAPH COMPLETED HATS FOR PURPOSES SUCH AS:
- CUSTOMER NAMES OR IDENTIFYING INFORMATION WILL NOT BE PUBLICILY SHARED FOR MARKETINGPURPOSES WITHOUT APPROPRIATE PERMISSION.
QUALITY ASSURANCE POLICY:
- EVERY MNRSM. HAT IS INTENDED TO RECEIVE APPROPRIATE QUALITY INSPECTION BEFORE SHIPMENT. WE STRIVE TO ENSURE THAT:
- BECAUSE HAND-MADE AND CUSTOMIZED PRODUCTS INVOLVE HUMAN CRAFTSMANSHIP, MINOR VARIATIONS MAY OCCUR.
RIGHT TO REFUSE POLICY:
- MANNERISM. CUSTOM HEADWEAR RESERVES THE RIGHT TO REFUSE OR CANCEL AN ORDER WHEN NECESSARY, INCLUDING CIRCUMSTANCES INVOLVING:
- IF MNRSM. CANCELS AN ORDER BEFORE PRODUCTION BEGINS, THE CUSTOMER WILL GENERALLY RECEIVE AN APPROPRIATE REFIND OF AMOUNTS PAID, SUBJECT TO ANY APPLICABLE CIRCUMSTANCES OR AGREEMENTS.
CUSTOMER ACKNOWLEDGEMENT POLICY:
- BY PURCHASING FROM MNRSM., THE CUSTOMER ACKNOWLEDGES THAT:
a). CUSTOM PRODUCTS REQUIRE PRODUCTION TIME.
b). CUSTOMER- PROVIDED INFORMATION MUST BE ACCURATE.
c). APPROVED DESIGNS MAY NOT BE CHANGED AFTER PRODUCTION BEGINS WITHOUT ADDITIONAL COSTS
d). CUSTOMS ORDERS MAY NOT BE ELLIGIBLE FOR A REFUND DUE TO A CHANGE OF MIND
e). SHIPPING AND CARRIER DELAYS CAN OCCUR
f). COLORS AND MATERIALS MAY HAVE MINOR VARIATIONS
g). CUSTOMERS ARE RESPONSIBLE FOR REVIEWING THEIR ORDER ORDER INFORMATION BEFORE APPROVING PRODUCTION.
CHANGE OF POLICY:
-MANNERISM. CUSTOM HEADWEAR RESERVES THE RIGHT TO UPDATE OR MODIFY THESE POLICIES AS THE BUSINESS GROWS OR AS NECESSARY TO REFLECT CHANGES IN OUR PRODUCTS, SERVICES, PROCEDURES, OR APPLICABLE REQUIREMENTS.
-THE VERSION OF THE POLICIES IN EFFECT AT THE TIME OF AN ORDER WILL GENERALLY APPLY TO THAT ORDER UNLESS OTHERWISE REQUIRED.
THIRD- PARTY SERVICES:
-MANNERISM. MAY USE THIRD- PARTY COMPANIES TO ASSIST WITH SERVIVCES SUCH AS:
- THIRD- PARTY SERVICES MAY HAVE THEIR OWN TERMS AND PRIVACY POLICIES.
- MANNERISM. IS NOT REPSONSIBLE FOR THE INDEPENDENT POLICIES OR PRACTICES OF THIRD- PARTY SERVICE PROVIDERS.
WEBSITE USE:
- CUSTOMERS AGREE NOT TO USE MANNERISM.'S WEBSITE OR SERVICES TO:
-MANNERISM. RESERVES THE RIGHT TO RESTRICT ACCESS TO ITS WEBSITE OR SERVICES WHEN NECESSARY.
LIMITATION OF LIABILITY:
- TO THE EXTENT PERMITTED BY APPLICABLE LAW, MANNERISM. WILL NOT BE RESPONSIBLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSSES ARISING FROM THE USE OR PURCHASE OF OUR PRODUCTS OR SERVICES.
- NOTHING IN THESE TERMS & CONDITIONS IS INTENDED TO EXCLUDE OR LIMIT LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Copyright © 2026 Mannerism. Customs - All Rights Reserved.
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